What Personal Data We Collect

We collect data to provide you with direct feedback regarding our services. You provide some of this data directly, such as when you fill in our “Contact Us” form, “Contact” form, “Office 365 Migration Calculator,” “QLEAN Download,” and “Ask Author” forms to get in touch with us for support or comment on our articles. We also obtain data using technologies like cookies and receive error reports or usage data from software running on your device.

Additionally, we may obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, along with any additional restrictions imposed by the source of the data. These third-party sources may vary over time, but currently include:

• • Service providers that help us determine your location based on your IP address to customize certain products to your location.

• • Partners with whom we offer co-branded services or engage in joint marketing activities.

• • Publicly-available sources such as open government databases or other data in the public domain.

You have choices about the data we collect. When asked to provide personal data, you may decline. However, if you choose not to provide data necessary to deliver a service or feature or to provide feedback, you may not be able to use that service or feature or receive feedback.

The data we collect may include:

• • Name and contact data: We collect your first and last name, work email address, phone number, company name, and other similar contact data.

• • Demographic data: We collect data about you, such as your country and preferred language.

• • Website data: We collect data about how you interact with our website, including details of visitor behavior patterns and configuration data (including your IP address).

• • Error reports and performance data: We collect data about problems you experience with our services, which helps us diagnose problems and provide solutions.

• • Troubleshooting and Help Data: In case of troubleshooting and help, we collect data about you and your hardware, software, and other details related to the incident.

Please be aware that you may communicate personal data we do not require, including your payment data, in the description section of a “Contact Us” form. We will not use this information in any way other than storing it on our backup server. Please do not share with us any personal data not explicitly requested from you.

Our website is not intended for children and private individuals, and we do not knowingly collect data relating to them. Parents can revoke the consent choices previously made and review, edit, or request the deletion of their children’s personal data.

We may also collect personal data from third parties who have your consent to pass your details to us or from publicly available sources.

Why We Collect Personal Data

We collect data for the following purposes: sending communications, including promotional communications; advertising; analyzing website visitor statistics; technical website troubleshooting; and improving the website user experience.

In carrying out these purposes, we intend to inform you about issues you’ve asked us to tell you about, to contact you if we need to obtain or provide additional information, to ensure our records are accurate, and to check periodically that you’re satisfied. We do not rent or trade email lists with other organizations and businesses.

To enhance privacy, we have built-in technological and procedural safeguards designed to prevent data leaks. For example, we store data we collect from you directly or indirectly (such as your name, email address, or phone number, company name) in a secure database.

You can also sign up for email subscriptions and choose whether you wish to receive promotional communications from us by email, SMS, physical mail, or telephone.

Why We Share Personal Data

We will share your information with our Development Center, which will handle your request. Our Development Center must adhere to our data privacy and security requirements and is not allowed to use personal data it receives from us for any purposes other than those specified above. To ensure an adequate level of protection of personal data you share, all obligations of the Development Center are established in an agreement between us and the Development Center.

We may access, transfer, disclose, and preserve personal data when we have a good faith belief that doing so is necessary to:

• • Comply with applicable law or respond to a valid legal process, including requests from law enforcement or other government agencies.

• • Protect our customers, for example, to prevent spam or attempts to defraud users of our services, or to help prevent the loss of life or serious injury.

• • Protect our rights, including enforcing the terms governing the use of our services.

If third-party agents process personal data on our behalf in a manner inconsistent with the principles contained herein, we remain liable unless we prove we are not responsible for the event giving rise to the damage.

Please note that some of our website pages include links to products of third parties whose privacy practices may differ from ours. If you provide personal data to any of those parties, your data is governed by their privacy statements.

What Rights You Have

You are entitled to view, amend, or delete the personal